====== Common Temple Issues ======

===== TUportal / Banner Workflow issues?  =====
Issues with completing Workflows in Banner are generally caused by popup blockers. We try to allowlist Temple websites by policy on Temple-owned workstations, but you may need to add a manual exception. Steps for common browsers below. 

Safari:
  - https://support.apple.com/guide/safari/block-pop-ups-sfri40696/mac
  - You will want to allow all of the following: temple.edu, prd-wkflow.temple.edu, tuportal6.temple.edu

Chrome:
  - 3 dots in top right -> "Settings"
  - Click "Privacy & Security" on the left
  - Select "Site Settings"  and then "Pop-ups and Redirects"
  - Next to the "Allow to send pop-ups" subheader, click the "Add" button
  - Paste in: [*.]temple.edu
  - Click "Add"

Edge:
  - 3 dots in top right -> "Settings"
  - Click "Cookies and site permissions" on the left
  - Select "Popups and Redirects"
  - Next to the "Allow" subheader, click the "Add" button
  - Paste in: [*.]temple.edu
  - Click "Add"

===== Banner Timeout =====
If are you getting a prompt from any TUportal or Banner about a session timeout or cookie error, there is a simple fix:
  - Hit "OK" on the prompt you get: \\ {{:it:office:banner1.png?nolink|}}
  - click "Class Schedule" at the bottom: \\ {{:it:office:banner2.png?nolink|}}
  - This will take you to a new page, where you can then click "Exit" in the top-right corner. \\ {{:it:office:banner3.png?nolink|}}
  - This should clear your session, and you should be able to refresh the page or launch the application you need from TUportal again.

===== "HTTP 400 Bad Request" error on Temple websites =====
This is usually an issue if you have too many Cookies saved for the .temple.edu domain - happens often for users that access Library resources very often. 

You can manually clear cookies for .temple.edu, or your whole browser - to target just .temple.edu, use these steps:
  - Go to https://temple.edu
  - Hit F12 on your keyboard to launch the "Dev Tools" window (or right-click the page and click "Inspect")
  - Click on the "Application" tab (it may be hidden in a dropdown or arrow icon)
  - On the left, expand "Cookies" in the tree pane on the left. 
  - Right-click the "https://temple.edu" item and click clear.
  - Close "Dev Tools"

Then you should be able to access anything you weren't able to before. 

===== TUportal5 "not secure" =====
TUportal5 is retired and has been replaced with TUportal6. Old links should usually work for a few years, but if you run into this error, please update your bookmarks to point them to tuportal.temple.edu instead of tuportal5.temple.edu. You can right-click any bookmark in your browser and click "Edit" to make that modification. 

===== My problem isn't listed! =====
Still need help? Please email [[mailto:cphhelp@temple.edu|cphhelp@temple.edu]] with a description of your problem!