Frequently Asked Questions

We often get questions about usage of the system. Most answers can be found in the page-specific links above. Other answers to frequently asked questions can be found below. If something is not covered, please feel free to contact us.

No. Just cancel your existing request and submit a new one.

If your request has already been approved: Go into the History tab and locate the request in the "Previous Requests" table. Click the popup button in the "View" column. In the "Status" drop-down, select "Cancelled". You can leave the timekeeper selection box as "None" for this. Your timekeeper will be notified when the request is approved.

Since this request has already been approved, the status will automatically be changed to "Cancel Requested". Your manager will receive an email, stating that you would like to cancel your approved day. They will be required to sign-in and manually change the status to "Cancelled" or use the Batch Actions "Approve" to approve the cancellation request.

If your request has not been approved: Go into the History tab and locate the request in the "Previous Requests" table. Click the popup button in the "View" column. In the "Status" drop-down, select "Cancelled". Your manager will no longer see this requested day on their side.

If you are a manager and want to cancel a request on behalf of your employee: Go into the Manage tab and locate the request you want to cancel in the "Previous Requests" table. Click the popup button in the "View" column. In the "Status" drop-down, select "Cancelled". Be sure to select a timekeeper if prompted. The timekeeper will receive an email, stating that your employee's request has been cancelled.

The best course of action is to submit a ticket at TUhelp. We will review your place in the organization chart. If an issue is found with the hierarchy, we will ask you to contact your department coordinator to resolve this issue.